Can I use my insurance?

All treatment services are cash-fee. I do not accept insurance, and am considered “out-of-network” with health insurance companies. If you receive out-of-network benefits, I will provide information to you to that you may seek reimbursement as possible. If your insurance plan includes out-of-network benefits, they may reimburse you a portion of my treatment fees. Insurance reimbursements are based upon your diagnosis codes and service type. It is recommended to check with your insurance health plan before initiating treatment to learn more about your treatment fee reimbursement options.

What is “medical necessity”?

Insurance provides payment reimbursement based upon medical necessity. If payers do not deem your therapy services necessary or appropriate for any reason, payment will not be reimbursed.

What is a "Superbill?

If you receive out-of-network insurance benefits, I will provide a “Superbill” to you each month so that you can make your insurance claim. This Superbill is a document that will include your personal information and treatment service codes so that your insurance can process your claim and issue repayment as applicable.

Where do I send my Superbill?

Typically, you will upload your Superbill form on your insurance provider’s website or provide it via fax. Contact your insurance provider customer service to find out options for submitting your Superbill.

Can I set up a payment plan for therapy?

All fees must be paid upon service completion. If you are experiencing economic hardship, or expect a significant change in your financial circumstances, please discuss this with Janelle to prevent disruption to therapy engagement or establish alternative resource plans to support your transitional needs. Reduced rates may be available for existing clients as possible to support treatment continuity and transitions.

When will I receive reimbursement payments?

I will submit a Superbill to you monthly, so that you are able to submit your claim for insurance processing. Insurance companies will repay you a portion of treatment fees if applicable. Your insurance will determine their reimbursement rate upon your diagnosis code, and the type, length, and location of service. Insurance will typically process your claim within 1-3 months of submission. You may contact your insurance provider’s member services for updates to your claim status.

Do your rates vary between in-person and online sessions?

Rates apply to in-office and virtual treatment services. Sometimes insurance providers may adjust reimbursement rates depending on the location of the services offered. For example, if you receive out-of-network benefits, your provider may offer different amounts of repayment if you are seen virtually, rather than in-office. Also, your insurance provider may place a limit upon sessions completed virtually, especially as this may pertain to your diagnosis code kept on file.